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| 1. | How do I reserve a hotel online? |
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| Answer: For booking online, the following steps could be followed: |
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| 1) | Choose the city and the period that you will stay, as well as any other search criteria (e.g. Price and star rating preference), and then submit. |
| 2) | View hotel info by clicking on the hotel names in the list of searching results. |
| 3) | After finding the hotel right for you, select a room type and click on the 'reserve' button. |
| 4) | Fill in your name, email and the number of rooms you want to have, and then choose the means by which you would like to receive our confirmation. |
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| 2. | How do I know whether my reservation is succeeded or not? |
| Answer: | After submitting the reservation online, a confirmation email from us will be sent to your email address. If you are still minded for this reservation, simply reply this email, by which your reservation is completely fulfilled. |
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| 3. | By which means will I be charged for my reservation? |
| Answer: | All relative fees will be charged at the hotel's front desk. |
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| 4. | What if I need to cancel the reservation? |
| Answer: | Please call our 24-hour hotlines at:
In 400-650-0029
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| 5. | What should I do if I want to have some more specific information on the hotel besides what is listed on the Web site? |
| Answer: | Please call our 24-hour hotlines at:
In 400-650-0029
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-------- Thanks for using holhotel.Com --------
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